Privacy Policy

Who We Are

This website is operated by YourCars Andover Ltd, a private hire and airport transfer company registered in England and Wales (company number 14970300) and licensed by Test Valley Borough Council. In this policy, “we”, “us”, and “our” refer to YourCars Andover Ltd. Our website address is https://www.yourcarsandover.co.uk.

We are the data controller responsible for the personal information you provide to us. If you have any questions about how we handle your data, please contact us using the details at the end of this policy.

Information We Collect

We only collect the information we need to provide your transfer and to communicate with you about it. This includes:

• Booking details: your name, telephone number, email address, pickup and drop-off addresses, travel date and time, and the number of passengers.
• Journey details: your flight number where relevant, and any special requests such as child seats or accessibility requirements.
• Payment information: handled securely by our payment provider (see the Payments section below). We do not see or store your full card details.
• Enquiry details: any information you choose to give us when you contact us by phone, email, or the enquiry form.

How We Use Your Information

We use your information solely to operate our service and to look after your booking. Specifically, we use it to:

• Confirm, arrange, and carry out your transfer.
• Contact you about your journey, including any changes or delays.
• Take payment and issue receipts or refunds.
• Respond to your enquiries and provide customer support.
• Keep records required for our licensing, insurance, and legal obligations.

We do not use your information for marketing unless you have specifically asked us to, and we never sell or rent your data to anyone.

Our Legal Basis

Under UK data protection law, we rely on the following lawful bases for processing your information: performance of a contract (to fulfil the booking you have made with us), legitimate interests (to run our business and respond to enquiries), and legal obligation (to meet our licensing, tax, and insurance requirements).

Payments

Card payments are processed securely by Stripe. Your full card details are entered directly with Stripe and are never stored on our systems. Stripe processes this information as a separate data controller under its own privacy policy. All prices are taken in GBP.

Flight Tracking

For airport pickups, we use the flight number you provide to monitor your flight status so we can adjust your pickup time if your flight is delayed. This information is used only to schedule your transfer accurately.

Who We Share Data With

We share your information only where it is necessary to provide your transfer or to meet a legal obligation. This may include:

• The driver assigned to your booking, who receives the details needed to complete your journey.
• Our payment provider, Stripe, to process your payment.
• Service providers who help us run the website and our booking system, under strict confidentiality.
• Regulators or authorities where we are legally required to do so.

How Long We Keep It

We keep your booking information for as long as needed to provide our service and to meet our legal, accounting, and insurance obligations. When your information is no longer required, we securely delete or anonymise it.

Cookies

Our website uses cookies to help it function correctly and to understand how visitors use the site. You can manage your preferences at any time through the cookie banner. For full details of the cookies we use, please see our Cookie Policy.

Your Rights

Under UK data protection law you have the right to access the personal data we hold about you, to ask us to correct it if it is wrong, to ask us to delete it where we are not required to keep it, and to object to or restrict certain processing. To exercise any of these rights, please contact us using the details below.

If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner’s Office (ICO) at https://ico.org.uk.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any changes will be published on this page with a revised “last updated” date.

Contact Us

If you have any questions about this policy or about how we handle your personal information, please get in touch.

• Phone: 01264 563031
• Email: [email protected]